Shipping policy

Shipping Policy (EU-Compliant)

Last updated: [Insert Date]

This Shipping Policy outlines how we process and deliver orders to customers within the European Union (EU), European Economic Area (EEA), and internationally.

1. Order Processing

Orders are processed within [X] business days (excluding weekends and public holidays).
Orders placed after [cut-off time] will be processed the next business day.
You will receive a confirmation email once your order has been placed and a shipping confirmation once it has been dispatched.

2. Shipping Destinations

We currently ship to:

All EU and EEA countries
Selected international destinations (subject to availability)

If your country is not listed at checkout, please contact us at support@velvetblush.net

3. Shipping Costs

Shipping costs are calculated at checkout based on your location, package size, and selected shipping method.
Any free shipping offers will be clearly indicated on our website.

4. Delivery Times

Estimated delivery times:

EU/EEA: [X–X] business days
International: [X–X] business days

Please note:

Delivery times are estimates only and not guaranteed.
Delays may occur due to customs, carrier issues, or peak periods.

5. Customs, Duties & Taxes

For EU shipments, VAT is included where applicable.
For orders outside the EU:
- Import duties, taxes, and customs fees may apply
- These charges are the responsibility of the customer

We recommend checking with your local customs office for more information.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number (if available).
You can track your shipment using the link provided in your shipping confirmation email.

7. Delivery Issues

Failed Delivery

If delivery fails due to:

Incorrect address provided
Failure to collect the parcel

You may be responsible for re-shipping costs.

Lost or Delayed Shipments

If your order has not arrived within the expected timeframe, please contact us.
We will work with the carrier to locate your shipment.

8. Damaged Parcels

If your order arrives damaged:

Contact us within [X] days of delivery
Provide photos of the damaged packaging and items

We will arrange a replacement or refund in accordance with your legal rights.

9. Risk and Ownership (EU Consumers)

For EU consumers:

The risk of loss or damage passes to you only when you (or a third party appointed by you) take physical possession of the goods.

10. Split Shipments

If your order contains multiple items, they may be shipped separately depending on availability.
You will not be charged additional shipping fees for split shipments unless clearly stated.

11. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.
We are not responsible for delays or losses due to incorrect addresses.